Understanding our policies for cancellations, refunds, and travel modifications for both cruises and luxury train journeys
At Cruiseway.llc, we understand that plans can change. Our cruise cancellation policy is designed to be fair to both our customers and our business operations.
All cruise cancellation requests must be submitted in writing via email to cancellations@cruiseway.llc or through our online portal. Phone cancellations are also permitted along with the relevant documents.
The effective date of cancellation is the date we receive your written request. Cancellation fees are based on this date relative to your cruise departure date.
Some promotional cruise fares or special offers may have different, non‑refundable cancellation policies. Please check your specific fare rules at the time of booking.
Refunds are processed according to the following guidelines once a cruise cancellation is confirmed:
Third‑party expenses (such as flights not booked through us, hotels, etc.) are not refundable through Cruiseway.llc. You must contact those providers directly.
The following table outlines our standard cruise cancellation fees:
| Days Prior to Departure | Cancellation Fee | Refund Amount |
|---|---|---|
| 90+ days | $100 per person | Full refund minus fee |
| 89‑60 days | 25% of fare | 75% of fare refunded |
| 59‑30 days | 50% of fare | 50% of fare refunded |
| 29‑15 days | 75% of fare | 25% of fare refunded |
| 14 days or less | 100% of fare | No refund |
Group cruise bookings (8 or more guests) may have different cancellation policies. Refer to your group contract for specific details.
We offer luxury and standard train journeys through our partners. Cancellation rights depend on the fare type selected at booking and the operating rail carrier’s conditions, which are incorporated into this agreement.
To cancel a train booking, contact us at cancellations@cruiseway.llc or call our support team. Some carriers allow direct online cancellation; we will inform you if this is an option.
If your train ticket is part of a cruise‑and‑rail package, cancellation of the cruise may automatically cancel the rail segment, and combined fees may apply.
Standard cancellation fees for train tickets (excluding special promotional fares) are as follows. Exact fees depend on the fare type and carrier.
| Time Before Departure | Refundable / Flexible | Semi‑Flexible | Advance / Non‑Refundable |
|---|---|---|---|
| 72+ hours | Full refund | 75% refund, fee applies | No refund |
| 24‑72 hours | Full refund | 50% refund, fee applies | No refund |
| Less than 24 hours / after departure | No refund (some carriers may issue a partial voucher) | No refund | No refund |
Luxury train packages (e.g., Orient Express, Rocky Mountaineer) have their own cancellation schedules communicated at booking. Additional terms may apply for group rail bookings (10+ passengers).
Approved train ticket refunds are processed to the original form of payment within 14 business days. The refund amount depends on the fare rules and any carrier‑imposed administrative fee (typically $10‑$25).
If a train is cancelled by the operator, you are entitled to a full refund or re‑booking on the next available service, per the carrier’s passenger rights. We will assist you in processing such requests.
We strongly recommend purchasing our comprehensive Travel Protection Plan to safeguard your vacation investment. The plan covers both cruise and train components when purchased as a package.
When you purchase the Travel Protection Plan at time of booking, you may be eligible for a full refund (in cash or future travel credit) if you need to cancel for a covered reason up to the day of departure.
The Travel Protection Plan must be purchased within 14 days of your initial deposit to receive pre‑existing medical condition coverage. Review the plan details carefully for terms and conditions.
In the event of extraordinary circumstances beyond our control (severe weather, acts of God, war, terrorism, pandemics, strikes, etc.), Cruiseway.llc reserves the right to cancel, modify, or alter itineraries for both cruise and rail journeys.
If we cancel your travel due to force majeure, you will have the option to:
For separate train bookings, the rail carrier’s force majeure policy also applies, and we will assist in obtaining any compensation due under their conditions.
We understand that sometimes you may need to modify your reservation rather than cancel it entirely.
Please contact our customer service team as soon as possible to discuss your modification options.
If you have any questions about our Refund & Cancellation Policy or need to initiate a cancellation, please reach out:
Luxury Cruise Experiences