Understanding how we protect your information and the terms that govern our relationship for cruises and luxury train journeys
We collect personal information that you voluntarily provide to us when using the Website. This information may include:
When you book train journeys through our platform, we may collect additional information necessary to complete your reservation and ensure a seamless travel experience. This includes:
SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates.
We may use your personal information for the following purposes:
We maintain your information within our records to ensure accurate and up-to-date data management. This helps us in efficiently managing our operations and providing you with better services.
Your information serves as valuable feedback for us to enhance and refine our services. By analyzing the data, we can identify areas where improvements can be made, ensuring that we continually meet and exceed your expectations.
Periodically, we may reach out to you via email or text messages to inform you about our latest services, special offers, or other relevant information that we believe aligns with your interests unless you have opted not to receive such information.
Your information may be utilized for market research purposes. Through surveys or direct communication via email, phone, fax, or mail, we seek your input to gain insights into consumer preferences and trends.
Understanding your interests helps us customize your experience on our Website. By analyzing your interactions and preferences, we can tailor the content and features of our Website to provide you with a more personalized and engaging browsing experience.
We use your personal data to issue tickets, make reservations, fulfill merchandise orders, and provide gift card requests. We communicate with you about scheduling changes or cancellations, and respond to your requests and inquiries. We may also make special arrangements that you request, such as reserving wheelchair space or offering assistance at stations.
We do not sell, trade, or otherwise share your personal information with third parties for their own marketing purposes. We only share your information in the limited circumstances described below:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, under strict confidentiality agreements.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our rights, property, or safety.
For train bookings, we may share your personal data with the following types of third parties:
We ensure that any third party receiving your data has appropriate security measures in place to protect your information. We do not sell, distribute, or lease your personal information to third parties except for the purposes of your enquiry or booking unless we have your permission or are required by law to do so.
We may retain personal information collected from you for a shorter period of time from the date of collection, or as required by applicable laws, regulations, or our legitimate business purposes, whichever is longer. During this time, we may use your personal information for the purposes outlined in our Privacy Policy. After the retention period expires, we shall securely dispose of or anonymize your personal information in a manner that ensures your information is protected and no longer accessible for any further use, unless we are required by law to retain such information for a longer period.
For train bookings, we retain your personal data for:
Cookies shall mean small pieces of data stored on a user's device by the Website to track user activity and preferences. We utilize cookies on our Website for the purposes of enabling us to enhance Website performance by analyzing web traffic, identifying frequently visited pages, and providing personalized responses tailored to individual preferences. The information collected is used strictly for statistical purposes and is promptly removed from the system after analysis. Additionally, we may use cookies and similar tracking technologies to analyze trends, administer the Website, monitor user activity, and gather demographic information about our user base. Users have the option to control cookie usage at the browser level.
It is understood and agreed that these cookies do not grant us access to your computer or any personal information beyond what you voluntarily provide. You have the option to accept or decline cookies. It is understood that upon declining these cookies, you restrict your access to specific Website features.
When you use our train booking services, we use the following types of cookies:
Our Website is not directed to children under the age of 13 (Thirteen), and we do not knowingly collect personal information from children under 13 (Thirteen) years of age. If you are under 13 (Thirteen) years of age, please do not submit any personal information through our Website without the express consent and guidance of a parent or legal guardian. If we learn that we have collected personal information from a child under 13 (Thirteen) years of age without verifiable parental consent, we shall take steps to promptly delete such information from our records.
Parents or legal guardians who believe that their child has provided us with personal information without their consent should contact us immediately to request the deletion of such information.
By using our Website, you represent and warrant that you are at least 13 (Thirteen) years of age or older. If you are the parent or legal guardian of a child under 13 (Thirteen) years of age who has provided personal information to us, please contact us using the contact information provided below to have that information deleted.
For train bookings involving travelers under 16 years of age, the information collected is limited to their name, nationality, and date of birth, which can only be supplied to us by an adult. By entering someone else's personal data, you confirm you've either got their permission to give it, or permission from their parent or guardian (if the passenger is under 16).
Our Website may contain links to third party's websites that are not operated by us. If you click on a third party's link, you will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party's websites or services.
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We've put in place stringent and accredited security measures to prevent your personal data from being accidentally or maliciously accessed, used, altered, or deleted without explicit authorization. In addition, we strictly limit access to your data to just those employees, contractors, and trusted third parties who have a business need to access it, and they are all subject to binding contractual confidentiality obligations. When we transfer your personal data outside the EEA, we have rules and steps put in place to make sure your personal data is kept safe and protected.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this Website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions or concerns about this Privacy Policy, please contact us at:
By accessing and using the Cruiseway.llc website, you accept and agree to be bound by the terms and provision of this agreement. By using our booking service or making a booking with us, you're agreeing that you've received these Terms and Conditions in a way that you can understand clearly, you accept the most recent version fully, and you're committed to paying for the tickets you book.
Permission is granted to temporarily use the materials on Cruiseway.llc's website for personal, non-commercial transitory viewing only. Brightline grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
Our train booking services are provided as an agent on behalf of train operators. When you make a train booking through our platform, you acknowledge that any booking made is subject to these General Terms and Conditions but also to the Operators' terms and conditions. You are financially responsible for the use of the Website and/or any purchase made on this Website, both in your own name and on behalf of any third parties, including minors, except when a use is demonstrated to be a fraudulent, and not resulting from your fault or negligence.
Your confirmation email gives you the option to create an account or link your booking to an existing account. We'd recommend doing this, it'll be easier to manage your booking. We'll update your account with any changes you make to your marketing preferences.
Train ticket cancellations are subject to the following terms:
To make a change or cancel your vacation, contact your travel agent or call us directly. There are no changes or refunds permitted on rail tickets once they have been issued, except as provided above.
The materials on Cruiseway.llc's website are provided on an 'as is' basis. Cruiseway.llc makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Cruiseway.llc or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Cruiseway.llc's website.
We act as an official agent on behalf of the operators. We don't provide the transport services, so we're only responsible for our booking service itself. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed.
We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are also not responsible for losses that you suffer that are not related to our booking service.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees.
The materials appearing on Cruiseway.llc's website could include technical, typographical, or photographic errors. Cruiseway.llc does not warrant that any of the materials on its website are accurate, complete or current.
Cruiseway.llc has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Cruiseway.llc of the site.
Cruiseway.llc may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
We may update these Terms of Service at any time. The version that applies to you is the one available on the website at the time you make your booking. If you don't agree with and accept the most recent Terms and Conditions, you'll have to stop using our booking service, website and apps.
Any claim relating to Cruiseway.llc's website shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.
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